/* =====================================================================
   DMA WhatsApp Admin — design system
   Fonts: Plus Jakarta Sans (display/UI) + Inter (body/data)
   Palette: deep navy · emerald · muted gold · warm ivory surfaces
   ===================================================================== */

:root {
  --font-display: "Plus Jakarta Sans", ui-sans-serif, system-ui, -apple-system, "Segoe UI", Roboto, sans-serif;
  --font-body: "Inter", ui-sans-serif, system-ui, -apple-system, "Segoe UI", Roboto, sans-serif;
  --font-mono: "JetBrains Mono", ui-monospace, SFMono-Regular, Menlo, Consolas, monospace;

  --navy-950: #071226;
  --navy-900: #0b1b33;
  --navy-800: #13284a;
  --navy-700: #1d3762;
  --emerald-700: #0a7a5f;
  --emerald-600: #0f9d7a;
  --emerald-500: #19b58e;
  --emerald-50: #e8f7f2;
  --gold-600: #b08a36;
  --gold-500: #c9a24b;
  --gold-100: #f6edd8;

  --bg: #f6f4ef;
  --surface: #ffffff;
  --surface-2: #faf9f6;
  --surface-3: #f1eee7;
  --ink: #0f1a2b;
  --ink-2: #344055;
  --muted: #6b7486;
  --faint: #98a0ae;
  --border: #e6e1d6;
  --border-strong: #d6cfc0;
  --primary: var(--emerald-600);
  --primary-hover: var(--emerald-700);
  --primary-soft: var(--emerald-50);
  --accent: var(--gold-500);
  --accent-soft: var(--gold-100);
  --danger: #c2413b;
  --danger-soft: #fbeceb;
  --warning: #b7791f;
  --warning-soft: #fdf3e1;
  --info: #2f6fd6;
  --info-soft: #e9f1fd;
  --success: var(--emerald-600);
  --success-soft: var(--emerald-50);

  --sidebar-bg: linear-gradient(180deg, var(--navy-900) 0%, var(--navy-950) 100%);
  --sidebar-ink: #c9d3e3;
  --sidebar-muted: #7f8ca3;

  --chat-bg: #efeae2;
  --bubble-in: #ffffff;
  --bubble-out: #d9fdd3;
  --bubble-ink: #111b21;
  --bubble-meta: #667781;

  --radius-sm: 8px;
  --radius: 12px;
  --radius-lg: 18px;
  --shadow-sm: 0 1px 2px rgba(15, 26, 43, .06);
  --shadow: 0 1px 2px rgba(15, 26, 43, .05), 0 8px 24px -12px rgba(15, 26, 43, .14);
  --shadow-lg: 0 24px 60px -24px rgba(7, 18, 38, .35);
  --ring: 0 0 0 3px rgba(15, 157, 122, .22);
  --sidebar-w: 264px;
  --topbar-h: 68px;
  color-scheme: light;
}

:root[data-theme="dark"] {
  --bg: #0a1220;
  --surface: #101b2e;
  --surface-2: #0d1728;
  --surface-3: #16233a;
  --ink: #e8edf5;
  --ink-2: #c3ccda;
  --muted: #8d99ad;
  --faint: #66728a;
  --border: #1f2e48;
  --border-strong: #2a3c5c;
  --primary-soft: rgba(25, 181, 142, .14);
  --accent-soft: rgba(201, 162, 75, .14);
  --danger-soft: rgba(194, 65, 59, .16);
  --warning-soft: rgba(183, 121, 31, .18);
  --info-soft: rgba(47, 111, 214, .16);
  --success-soft: rgba(25, 181, 142, .14);
  --chat-bg: #0b141a;
  --bubble-in: #202c33;
  --bubble-out: #005c4b;
  --bubble-ink: #e9edef;
  --bubble-meta: #8696a0;
  --shadow: 0 1px 2px rgba(0, 0, 0, .3), 0 8px 24px -12px rgba(0, 0, 0, .5);
  color-scheme: dark;
}

@media (prefers-color-scheme: dark) {
  :root:not([data-theme="light"]) {
    --bg: #0a1220; --surface: #101b2e; --surface-2: #0d1728; --surface-3: #16233a;
    --ink: #e8edf5; --ink-2: #c3ccda; --muted: #8d99ad; --faint: #66728a;
    --border: #1f2e48; --border-strong: #2a3c5c;
    --primary-soft: rgba(25, 181, 142, .14); --accent-soft: rgba(201, 162, 75, .14);
    --danger-soft: rgba(194, 65, 59, .16); --warning-soft: rgba(183, 121, 31, .18);
    --info-soft: rgba(47, 111, 214, .16); --success-soft: rgba(25, 181, 142, .14);
    --chat-bg: #0b141a; --bubble-in: #202c33; --bubble-out: #005c4b; --bubble-ink: #e9edef; --bubble-meta: #8696a0;
    color-scheme: dark;
  }
}

/* ---------------------------------------------------------------- base */
*, *::before, *::after { box-sizing: border-box; }
html { -webkit-text-size-adjust: 100%; }
body {
  margin: 0; background: var(--bg); color: var(--ink);
  font: 400 14.5px/1.55 var(--font-body);
  -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale;
  font-feature-settings: "cv11", "ss01";
}
h1, h2, h3, h4 { font-family: var(--font-display); color: var(--ink); margin: 0; letter-spacing: -.015em; }
h1 { font-size: 26px; font-weight: 750; }
h2 { font-size: 18px; font-weight: 700; }
h3 { font-size: 15px; font-weight: 700; }
p { margin: 0; }
a { color: var(--primary); text-decoration: none; }
a:hover { color: var(--primary-hover); }
code, .mono { font-family: var(--font-mono); font-size: .92em; }
.ico { flex: none; display: inline-block; vertical-align: middle; }
.sr-only { position: absolute; width: 1px; height: 1px; overflow: hidden; clip: rect(0 0 0 0); white-space: nowrap; }
.muted { color: var(--muted); }
.faint { color: var(--faint); }
.small { font-size: 12.5px; }
.nowrap { white-space: nowrap; }
.right { text-align: right; }
.grow { flex: 1 1 auto; min-width: 0; }
.row { display: flex; align-items: center; gap: 12px; }
.row-wrap { display: flex; flex-wrap: wrap; align-items: center; gap: 10px; }
.stack { display: flex; flex-direction: column; gap: 16px; }
.stack-sm { display: flex; flex-direction: column; gap: 8px; }
.between { justify-content: space-between; }
.hidden { display: none !important; }
.truncate { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }

/* ---------------------------------------------------------------- shell */
.shell { display: grid; grid-template-columns: var(--sidebar-w) minmax(0, 1fr); min-height: 100vh; }
.sidebar {
  position: sticky; top: 0; height: 100vh; align-self: start; overflow-y: auto;
  background: var(--sidebar-bg); color: var(--sidebar-ink);
  display: flex; flex-direction: column; padding: 18px 14px; z-index: 40;
  border-right: 1px solid rgba(255, 255, 255, .04);
}
.brand { display: flex; align-items: center; gap: 12px; padding: 6px 8px 20px; color: #fff; }
.brand:hover { color: #fff; }
.brand-mark {
  width: 40px; height: 40px; border-radius: 12px; display: grid; place-items: center;
  background: linear-gradient(140deg, var(--gold-500), var(--gold-600));
  color: var(--navy-950); font: 800 15px/1 var(--font-display); letter-spacing: .02em;
  box-shadow: inset 0 1px 0 rgba(255, 255, 255, .35), 0 6px 16px -6px rgba(201, 162, 75, .55);
}
.brand-logo { width: 46px; height: 46px; flex: none; object-fit: contain; filter: drop-shadow(0 4px 10px rgba(0,0,0,.35)); }
.brand-logo.lg { width: 64px; height: 64px; }
.logo-plate { display: inline-flex; align-items: center; padding: 8px 12px; border-radius: 14px; background: #fff;
  box-shadow: var(--shadow-sm); border: 1px solid var(--border); }
.logo-plate img { display: block; height: 64px; width: auto; }
.brand-name { font: 750 15px/1.2 var(--font-display); letter-spacing: -.01em; }
.brand-sub { font-size: 11.5px; color: var(--sidebar-muted); letter-spacing: .04em; text-transform: uppercase; }
.nav-label {
  font: 650 10.5px/1 var(--font-display); color: var(--sidebar-muted);
  letter-spacing: .12em; text-transform: uppercase; padding: 16px 10px 8px;
}
.nav { display: flex; flex-direction: column; gap: 2px; }
.nav a {
  position: relative; display: flex; align-items: center; gap: 12px; padding: 10px 12px; border-radius: 10px;
  color: var(--sidebar-ink); font: 550 14px/1.2 var(--font-display); transition: background .15s, color .15s;
}
.nav a:hover { background: rgba(255, 255, 255, .06); color: #fff; }
.nav a.active { background: rgba(255, 255, 255, .09); color: #fff; }
.nav a.active::before {
  content: ""; position: absolute; left: -14px; top: 9px; bottom: 9px; width: 3px; border-radius: 0 3px 3px 0;
  background: var(--gold-500);
}
.nav a.active .ico { color: var(--gold-500); }
.nav .count {
  margin-left: auto; min-width: 22px; padding: 2px 7px; border-radius: 999px; text-align: center;
  background: var(--emerald-600); color: #fff; font: 700 11px/1.4 var(--font-body);
}
.sidebar-foot { margin-top: auto; padding-top: 16px; }
.me-card {
  display: flex; align-items: center; gap: 10px; padding: 10px; border-radius: 12px;
  background: rgba(255, 255, 255, .05); border: 1px solid rgba(255, 255, 255, .06);
}
.me-card .who { min-width: 0; }
.me-card .who b { display: block; color: #fff; font: 650 13px/1.3 var(--font-display); }
.me-card .who span { font-size: 12px; color: var(--sidebar-muted); }
.me-card form { margin-left: auto; }
.icon-btn-dark {
  display: grid; place-items: center; width: 34px; height: 34px; border-radius: 9px; border: 0; cursor: pointer;
  background: transparent; color: var(--sidebar-ink);
}
.icon-btn-dark:hover { background: rgba(255, 255, 255, .08); color: #fff; }

.main { min-width: 0; display: flex; flex-direction: column; }
.topbar {
  position: sticky; top: 0; z-index: 30; height: var(--topbar-h);
  display: flex; align-items: center; gap: 14px; padding: 0 28px;
  background: color-mix(in srgb, var(--bg) 82%, transparent);
  backdrop-filter: saturate(160%) blur(14px); -webkit-backdrop-filter: saturate(160%) blur(14px);
  border-bottom: 1px solid var(--border);
}
.topbar .title { min-width: 0; }
.topbar .title h1 { font-size: 19px; font-weight: 750; }
.topbar .title .crumb { font-size: 12px; color: var(--muted); }
.topbar-actions { margin-left: auto; display: flex; align-items: center; gap: 8px; }
.icon-btn.menu-toggle { display: none; }
.content { padding: 26px 28px 48px; width: 100%; max-width: 1480px; }
.content.flush { padding: 0; max-width: none; flex: 1; display: flex; min-height: 0; }

.env-pill {
  display: inline-flex; align-items: center; gap: 6px; padding: 5px 10px; border-radius: 999px;
  font: 650 11.5px/1 var(--font-display); letter-spacing: .02em;
  background: var(--warning-soft); color: var(--warning); border: 1px solid color-mix(in srgb, var(--warning) 25%, transparent);
}
.env-pill.live { background: var(--success-soft); color: var(--success); border-color: color-mix(in srgb, var(--success) 25%, transparent); }
.env-pill .dot { width: 7px; height: 7px; border-radius: 50%; background: currentColor; }

/* ---------------------------------------------------------------- buttons */
.btn {
  --b: var(--surface); --c: var(--ink); --bd: var(--border-strong);
  display: inline-flex; align-items: center; justify-content: center; gap: 8px;
  height: 38px; padding: 0 15px; border-radius: 10px; border: 1px solid var(--bd);
  background: var(--b); color: var(--c); cursor: pointer; white-space: nowrap;
  font: 600 13.5px/1 var(--font-display); letter-spacing: -.005em;
  box-shadow: var(--shadow-sm); transition: background .15s, border-color .15s, box-shadow .15s, transform .05s;
}
.btn:hover { border-color: var(--faint); color: var(--c); }
.btn:active { transform: translateY(1px); }
.btn:focus-visible { outline: none; box-shadow: var(--ring); }
.btn[disabled], .btn.disabled { opacity: .55; pointer-events: none; }
.btn-primary { --b: var(--primary); --c: #fff; --bd: transparent;
  background: linear-gradient(180deg, var(--emerald-500), var(--emerald-600));
  box-shadow: inset 0 1px 0 rgba(255,255,255,.18), 0 6px 14px -8px rgba(15,157,122,.8); }
.btn-primary:hover { --bd: transparent; background: linear-gradient(180deg, var(--emerald-600), var(--emerald-700)); }
.btn-gold { --c: var(--navy-950); --bd: transparent; background: linear-gradient(140deg, var(--gold-500), var(--gold-600)); }
.btn-dark { --b: var(--navy-900); --c: #fff; --bd: transparent; }
.btn-danger { --b: var(--surface); --c: var(--danger); --bd: color-mix(in srgb, var(--danger) 35%, transparent); }
.btn-danger:hover { --b: var(--danger-soft); }
.btn-ghost { --b: transparent; --bd: transparent; box-shadow: none; }
.btn-ghost:hover { --b: var(--surface-3); --bd: transparent; }
.btn-sm { height: 32px; padding: 0 11px; font-size: 12.5px; border-radius: 9px; }
.btn-lg { height: 46px; padding: 0 20px; font-size: 15px; border-radius: 12px; }
.btn-block { width: 100%; }
.icon-btn {
  display: inline-grid; place-items: center; width: 38px; height: 38px; border-radius: 10px;
  border: 1px solid var(--border); background: var(--surface); color: var(--ink-2); cursor: pointer;
}
.icon-btn:hover { color: var(--ink); border-color: var(--border-strong); }

/* ---------------------------------------------------------------- cards */
.card {
  background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius-lg);
  box-shadow: var(--shadow);
}
.card-pad { padding: 22px; }
.card-head { display: flex; align-items: center; gap: 12px; padding: 18px 22px; border-bottom: 1px solid var(--border); }
.card-head h2 { font-size: 16px; }
.card-head .sub { font-size: 12.5px; color: var(--muted); }
.card-body { padding: 20px 22px; }
.card-foot { padding: 14px 22px; border-top: 1px solid var(--border); background: var(--surface-2);
  border-radius: 0 0 var(--radius-lg) var(--radius-lg); }
.grid { display: grid; gap: 18px; }
.grid-2 { grid-template-columns: repeat(2, minmax(0, 1fr)); }
.grid-3 { grid-template-columns: repeat(3, minmax(0, 1fr)); }
.grid-4 { grid-template-columns: repeat(4, minmax(0, 1fr)); }
.grid-main { grid-template-columns: minmax(0, 1.65fr) minmax(0, 1fr); align-items: start; }

.page-head { display: flex; align-items: flex-end; gap: 16px; flex-wrap: wrap; margin-bottom: 22px; }
.page-head .lead { color: var(--muted); margin-top: 4px; max-width: 680px; }
.page-head .actions { margin-left: auto; display: flex; gap: 10px; flex-wrap: wrap; }

/* hero */
.hero {
  position: relative; overflow: hidden; border-radius: var(--radius-lg); padding: 26px 28px;
  background:
    radial-gradient(600px 220px at 100% 0%, rgba(201,162,75,.28), transparent 60%),
    radial-gradient(500px 260px at 0% 100%, rgba(15,157,122,.30), transparent 60%),
    linear-gradient(135deg, var(--navy-800), var(--navy-950));
  color: #e6ecf5; box-shadow: var(--shadow-lg);
}
.hero h1 { color: #fff; font-size: 24px; }
.hero p { color: #b7c3d7; margin-top: 6px; }
.hero .eyebrow { color: var(--gold-500); font: 700 11px/1 var(--font-display); letter-spacing: .14em; text-transform: uppercase; }
.hero-actions { display: flex; gap: 10px; margin-top: 18px; flex-wrap: wrap; }
.hero .btn:not(.btn-gold):not(.btn-primary) { --b: rgba(255,255,255,.08); --c: #fff; --bd: rgba(255,255,255,.14); box-shadow: none; }

/* stat tiles */
.stat { padding: 18px 20px; display: flex; flex-direction: column; gap: 10px; }
.stat-top { display: flex; align-items: center; gap: 10px; color: var(--muted); font: 600 12.5px/1.2 var(--font-display); }
.stat-icon { width: 34px; height: 34px; border-radius: 10px; display: grid; place-items: center;
  background: var(--primary-soft); color: var(--primary); }
.stat-icon.gold { background: var(--accent-soft); color: var(--gold-600); }
.stat-icon.blue { background: var(--info-soft); color: var(--info); }
.stat-icon.red { background: var(--danger-soft); color: var(--danger); }
.stat-value { font: 750 28px/1 var(--font-display); letter-spacing: -.03em; color: var(--ink); }
.stat-foot { font-size: 12.5px; color: var(--muted); }
.stat-foot b { color: var(--success); font-weight: 650; }

/* bar chart */
.bars { display: flex; align-items: flex-end; gap: 6px; height: 260px; padding-top: 6px; }
.bars .col { flex: 1; display: flex; flex-direction: column; align-items: center; gap: 6px; min-width: 0; }
.bars .stackbar { width: 100%; max-width: 26px; display: flex; flex-direction: column-reverse; gap: 2px; height: 230px; justify-content: flex-start; }
.bars .seg-in { background: var(--primary); border-radius: 4px 4px 2px 2px; }
.bars .seg-out { background: var(--gold-500); border-radius: 4px 4px 2px 2px; }
.bars .lbl { font-size: 10.5px; color: var(--faint); white-space: nowrap; }
.legend { display: flex; gap: 14px; font-size: 12px; color: var(--muted); }
.legend i { display: inline-block; width: 10px; height: 10px; border-radius: 3px; margin-right: 6px; vertical-align: -1px; }

/* ---------------------------------------------------------------- lists & tables */
.list { list-style: none; margin: 0; padding: 0; }
.list-item { display: flex; align-items: center; gap: 12px; padding: 12px 22px; border-bottom: 1px solid var(--border); }
.list-item:last-child { border-bottom: 0; }
a.list-item { color: inherit; }
a.list-item:hover { background: var(--surface-2); }
.table-wrap { overflow-x: auto; }
table.table { width: 100%; border-collapse: separate; border-spacing: 0; font-size: 13.5px; }
.table th {
  text-align: left; padding: 11px 16px; position: sticky; top: 0;
  background: var(--surface-2); color: var(--muted); border-bottom: 1px solid var(--border);
  font: 650 11.5px/1.2 var(--font-display); letter-spacing: .06em; text-transform: uppercase; white-space: nowrap;
}
.table td { padding: 13px 16px; border-bottom: 1px solid var(--border); vertical-align: middle; }
.table tr:last-child td { border-bottom: 0; }
.table tbody tr:hover td { background: var(--surface-2); }
.table .actions { text-align: right; white-space: nowrap; }

.avatar {
  --h: 160; width: 38px; height: 38px; border-radius: 50%; flex: none; display: grid; place-items: center;
  background: hsl(var(--h) 45% 88%); color: hsl(var(--h) 45% 28%); font: 700 13px/1 var(--font-display);
}
:root[data-theme="dark"] .avatar { background: hsl(var(--h) 30% 24%); color: hsl(var(--h) 60% 82%); }
:root[data-theme="dark"] .badge.navy { background: #e8edf5; color: var(--navy-950); }
@media (prefers-color-scheme: dark) {
  :root:not([data-theme="light"]) .avatar { background: hsl(var(--h) 30% 24%); color: hsl(var(--h) 60% 82%); }
  :root:not([data-theme="light"]) .badge.navy { background: #e8edf5; color: var(--navy-950); }
}
.avatar.sm { width: 30px; height: 30px; font-size: 11px; }
.avatar.lg { width: 46px; height: 46px; font-size: 15px; }

/* ---------------------------------------------------------------- badges */
.badge {
  display: inline-flex; align-items: center; gap: 6px; height: 24px; padding: 0 9px; border-radius: 999px;
  font: 650 11.5px/1 var(--font-display); white-space: nowrap; letter-spacing: .01em;
  background: var(--surface-3); color: var(--ink-2);
}
.badge .dot { width: 6px; height: 6px; border-radius: 50%; background: currentColor; }
.badge.green { background: var(--success-soft); color: var(--success); }
.badge.gold { background: var(--accent-soft); color: var(--gold-600); }
.badge.red { background: var(--danger-soft); color: var(--danger); }
.badge.blue { background: var(--info-soft); color: var(--info); }
.badge.amber { background: var(--warning-soft); color: var(--warning); }
.badge.navy { background: var(--navy-900); color: #fff; }
.chip { display: inline-flex; align-items: center; gap: 4px; padding: 2px 8px; border-radius: 6px;
  background: var(--surface-3); color: var(--ink-2); font-size: 12px; }

/* ---------------------------------------------------------------- forms */
.field { display: flex; flex-direction: column; gap: 6px; }
.field > label, .label { font: 650 12.5px/1.2 var(--font-display); color: var(--ink-2); }
.field .hint { font-size: 12px; color: var(--muted); }
.field .err { font-size: 12px; color: var(--danger); }
.input, .select, .textarea {
  width: 100%; height: 42px; padding: 0 13px; border-radius: 10px; border: 1px solid var(--border-strong);
  background: var(--surface); color: var(--ink); font: 400 14px/1.4 var(--font-body);
  transition: border-color .15s, box-shadow .15s;
}
.textarea { height: auto; min-height: 110px; padding: 11px 13px; resize: vertical; line-height: 1.55; }
.select { appearance: none; padding-right: 36px;
  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='16' height='16' fill='none' stroke='%236b7486' stroke-width='2' viewBox='0 0 24 24'%3E%3Cpath d='m6 9 6 6 6-6'/%3E%3C/svg%3E");
  background-repeat: no-repeat; background-position: right 12px center; }
.input:focus, .select:focus, .textarea:focus { outline: none; border-color: var(--primary); box-shadow: var(--ring); }
.input.invalid, .textarea.invalid { border-color: var(--danger); }
.input-group { display: flex; align-items: stretch; }
.input-group .prefix {
  display: grid; place-items: center; padding: 0 12px; border: 1px solid var(--border-strong); border-right: 0;
  border-radius: 10px 0 0 10px; background: var(--surface-2); color: var(--ink-2); font: 600 14px/1 var(--font-display);
}
.input-group .input { border-radius: 0 10px 10px 0; }
.counter { font-size: 11.5px; color: var(--faint); text-align: right; }
.form-grid { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 16px; }
.form-grid .full { grid-column: 1 / -1; }
.check { display: inline-flex; align-items: center; gap: 8px; cursor: pointer; font-size: 13.5px; }
.check input { width: 16px; height: 16px; accent-color: var(--primary); }
.seg { display: inline-flex; padding: 3px; border-radius: 11px; background: var(--surface-3); gap: 2px; flex-wrap: wrap; }
.seg label { position: relative; }
.seg input { position: absolute; opacity: 0; inset: 0; cursor: pointer; }
.seg span { display: inline-flex; align-items: center; gap: 6px; padding: 7px 12px; border-radius: 9px;
  font: 600 12.5px/1 var(--font-display); color: var(--muted); }
.seg input:checked + span { background: var(--surface); color: var(--ink); box-shadow: var(--shadow-sm); }
.seg input:focus-visible + span { box-shadow: var(--ring); }

/* ---------------------------------------------------------------- alerts / flash / empty */
.alert { display: flex; gap: 10px; align-items: flex-start; padding: 12px 14px; border-radius: 12px;
  border: 1px solid var(--border); background: var(--surface-2); font-size: 13.5px; }
.alert.success { background: var(--success-soft); border-color: color-mix(in srgb, var(--success) 25%, transparent); color: var(--ink); }
.alert.error { background: var(--danger-soft); border-color: color-mix(in srgb, var(--danger) 25%, transparent); }
.alert.warning { background: var(--warning-soft); border-color: color-mix(in srgb, var(--warning) 25%, transparent); }
.alert.info { background: var(--info-soft); border-color: color-mix(in srgb, var(--info) 22%, transparent); }
.alert .ico { margin-top: 1px; }
.alert.success .ico { color: var(--success); } .alert.error .ico { color: var(--danger); }
.alert.warning .ico { color: var(--warning); } .alert.info .ico { color: var(--info); }
.toast-wrap { position: fixed; right: 22px; bottom: 22px; z-index: 100; display: flex; flex-direction: column; gap: 10px; }
.toast { min-width: 280px; max-width: 420px; box-shadow: var(--shadow-lg); background: var(--surface);
  animation: toast-in .25s ease-out; }
@keyframes toast-in { from { transform: translateY(8px); opacity: 0; } to { transform: none; opacity: 1; } }
.empty { padding: 44px 24px; text-align: center; color: var(--muted); }
.empty .ico-wrap { width: 54px; height: 54px; margin: 0 auto 14px; border-radius: 16px; display: grid; place-items: center;
  background: var(--primary-soft); color: var(--primary); }
.empty h3 { margin-bottom: 4px; }

/* ---------------------------------------------------------------- tabs / toolbar / pager */
.tabs { display: flex; gap: 4px; border-bottom: 1px solid var(--border); margin-bottom: 18px; overflow-x: auto; }
.tabs a { padding: 10px 14px; color: var(--muted); font: 600 13.5px/1 var(--font-display); border-bottom: 2px solid transparent; margin-bottom: -1px; white-space: nowrap; }
.tabs a:hover { color: var(--ink); }
.tabs a.active { color: var(--ink); border-color: var(--accent); }
.tabs a .n { margin-left: 6px; color: var(--faint); font-weight: 600; }
.toolbar { display: flex; align-items: center; gap: 10px; flex-wrap: wrap; padding: 14px 16px; border-bottom: 1px solid var(--border); }
.search { position: relative; flex: 1 1 260px; max-width: 420px; }
.search .ico { position: absolute; left: 12px; top: 50%; transform: translateY(-50%); color: var(--faint); }
.search .input { padding-left: 38px; height: 38px; }
.pager { display: flex; align-items: center; gap: 8px; justify-content: flex-end; padding: 12px 16px; font-size: 13px; color: var(--muted); }

/* ---------------------------------------------------------------- dialogs */
dialog.modal { border: 0; padding: 0; border-radius: var(--radius-lg); width: min(560px, calc(100vw - 32px));
  background: var(--surface); color: var(--ink); box-shadow: var(--shadow-lg); }
dialog.modal::backdrop { background: rgba(7, 18, 38, .55); backdrop-filter: blur(3px); }
.modal-head { display: flex; align-items: center; gap: 10px; padding: 18px 22px; border-bottom: 1px solid var(--border); }
.modal-body { padding: 20px 22px; }
.modal-foot { display: flex; justify-content: flex-end; gap: 10px; padding: 14px 22px; border-top: 1px solid var(--border); background: var(--surface-2); }

/* ---------------------------------------------------------------- auth pages */
.auth { min-height: 100vh; display: grid; grid-template-columns: minmax(0, 1.05fr) minmax(0, 1fr); background: var(--surface); }
.auth-art {
  position: relative; overflow: hidden; padding: 48px 56px; display: flex; flex-direction: column; color: #dbe3ef;
  background:
    radial-gradient(700px 400px at 110% -10%, rgba(201,162,75,.30), transparent 60%),
    radial-gradient(600px 420px at -10% 110%, rgba(15,157,122,.34), transparent 60%),
    linear-gradient(150deg, var(--navy-800), var(--navy-950));
}
.auth-art .brand { padding: 0; }
.auth-art h2 { color: #fff; font-size: 38px; line-height: 1.12; font-weight: 750; letter-spacing: -.03em; max-width: 520px; margin-top: auto; }
.auth-art h2 em { font-style: normal; color: var(--gold-500); }
.auth-art p { margin-top: 16px; max-width: 460px; color: #a9b6cb; font-size: 15px; }
.auth-points { display: flex; flex-direction: column; gap: 12px; margin: 30px 0 auto; }
.auth-points div { display: flex; align-items: center; gap: 12px; color: #d4dceb; font-size: 14px; }
.auth-points .ico { color: var(--gold-500); }
.auth-foot { margin-top: 40px; font-size: 12px; color: #7f8ca3; }
.auth-form { display: flex; align-items: center; justify-content: center; padding: 40px 24px; background: var(--bg); }
.auth-card { width: min(420px, 100%); }
.auth-card h1 { font-size: 28px; }
.auth-card .lead { color: var(--muted); margin: 8px 0 26px; }
.otp-inputs { display: grid; grid-template-columns: repeat(6, 1fr); gap: 10px; }
.otp-inputs input { height: 56px; text-align: center; font: 700 22px/1 var(--font-display); padding: 0; }
.divider { display: flex; align-items: center; gap: 12px; color: var(--faint); font-size: 12px; margin: 22px 0; }
.divider::before, .divider::after { content: ""; flex: 1; height: 1px; background: var(--border); }
.wa-badge { display: inline-flex; align-items: center; gap: 8px; padding: 6px 12px; border-radius: 999px;
  background: var(--primary-soft); color: var(--primary); font: 650 12px/1 var(--font-display); }

/* ---------------------------------------------------------------- WhatsApp inbox */
.inbox { display: grid; grid-template-columns: 360px minmax(0, 1fr); width: 100%; height: calc(100vh - var(--topbar-h)); min-height: 0; }
.convos { border-right: 1px solid var(--border); background: var(--surface); display: flex; flex-direction: column; min-height: 0; }
.convos-head { padding: 14px; border-bottom: 1px solid var(--border); display: flex; flex-direction: column; gap: 10px; }
.convos-head .search { flex: none; max-width: none; }
.convos-list { overflow-y: auto; flex: 1; }
.convo { display: flex; gap: 12px; padding: 12px 16px; border-bottom: 1px solid var(--border); color: inherit; align-items: center; }
.convo:hover { background: var(--surface-2); color: inherit; }
.convo.active { background: var(--primary-soft); }
.convo .meta { min-width: 0; flex: 1; }
.convo .top { display: flex; justify-content: space-between; gap: 8px; }
.convo .name { font: 650 14px/1.3 var(--font-display); color: var(--ink); }
.convo .when { font-size: 11.5px; color: var(--faint); white-space: nowrap; }
.convo .preview { font-size: 13px; color: var(--muted); display: flex; gap: 6px; align-items: center; }
.convo .unread { min-width: 20px; height: 20px; padding: 0 6px; border-radius: 999px; background: var(--emerald-500); color: #fff;
  font: 700 11px/20px var(--font-body); text-align: center; }
.chat { display: flex; flex-direction: column; min-height: 0; background: var(--chat-bg); position: relative; }
.chat::before { content: ""; position: absolute; inset: 0; opacity: .06; pointer-events: none;
  background-image: radial-gradient(currentColor 1px, transparent 1px); background-size: 18px 18px; color: #4a5b52; }
.chat-head { position: relative; display: flex; align-items: center; gap: 12px; padding: 10px 18px; background: var(--surface);
  border-bottom: 1px solid var(--border); min-height: 64px; }
.chat-head .name { font: 700 15px/1.2 var(--font-display); }
.chat-head .sub { font-size: 12px; color: var(--muted); }
.chat-body { position: relative; flex: 1; overflow-y: auto; padding: 18px 7% 10px; display: flex; flex-direction: column; gap: 4px; }
.day-sep { align-self: center; margin: 10px 0; padding: 5px 12px; border-radius: 8px; background: var(--surface);
  color: var(--muted); font: 600 11.5px/1 var(--font-display); box-shadow: var(--shadow-sm); text-transform: uppercase; letter-spacing: .04em; }
.bubble { position: relative; max-width: min(72%, 560px); padding: 7px 10px 6px; border-radius: 10px; color: var(--bubble-ink);
  background: var(--bubble-in); box-shadow: 0 1px .5px rgba(11, 20, 26, .13); font-size: 14.2px; line-height: 1.45;
  white-space: pre-wrap; overflow-wrap: anywhere; align-self: flex-start; }
.bubble.out { background: var(--bubble-out); align-self: flex-end; }
.bubble.first.in { border-top-left-radius: 2px; margin-top: 6px; }
.bubble.first.out { border-top-right-radius: 2px; margin-top: 6px; }
.bubble .tag { display: flex; width: fit-content; align-items: center; gap: 4px; margin-bottom: 3px; font: 700 11px/1 var(--font-display);
  color: var(--emerald-700); }
:root[data-theme="dark"] .bubble .tag { color: #7fe0c4; }
.bubble .tag.campaign { color: var(--gold-600); }
.bubble .meta { float: right; margin: 6px 0 -3px 10px; font-size: 11px; color: var(--bubble-meta); display: inline-flex; align-items: center; gap: 3px; }
.bubble .meta .read { color: #53bdeb; }
.bubble .meta .failed { color: var(--danger); }
.bubble .err { display: block; margin-top: 4px; font-size: 11.5px; color: var(--danger); }
.bubble.tpl { white-space: normal; }
.bubble.tpl .b { white-space: pre-wrap; }
.bubble .tpl-title { font-weight: 700; margin-bottom: 2px; }
.bubble .tpl-footer { font-size: 12.5px; color: var(--bubble-meta); margin-top: 4px; }
.bubble .tpl-buttons { clear: both; margin: 8px -10px -6px; border-top: 1px solid rgba(0,0,0,.08); }
.bubble .tpl-buttons div { padding: 9px; text-align: center; color: #0a84c6; font-weight: 600; font-size: 13.5px;
  border-bottom: 1px solid rgba(0,0,0,.06); display: flex; align-items: center; justify-content: center; gap: 6px; }
.bubble .tpl-buttons div:last-child { border-bottom: 0; }
.bubble .media { margin: -3px -6px 6px; border-radius: 8px; background: rgba(0,0,0,.06); height: 150px; display: grid; place-items: center; color: var(--bubble-meta); }
.composer { position: relative; display: flex; align-items: flex-end; gap: 10px; padding: 10px 16px; background: var(--surface-2); border-top: 1px solid var(--border); }
.composer textarea { flex: 1; min-height: 44px; max-height: 160px; border-radius: 22px; padding: 11px 16px; resize: none; }
.composer .send { width: 44px; height: 44px; border-radius: 50%; border: 0; display: grid; place-items: center; cursor: pointer;
  background: var(--emerald-600); color: #fff; flex: none; }
.composer .send:hover { background: var(--emerald-700); }
.window-note { position: relative; margin: 0 16px 8px; }
.chat-empty { flex: 1; display: grid; place-items: center; text-align: center; color: var(--muted); position: relative; }
.qr-pop { position: absolute; bottom: 64px; left: 16px; width: 320px; max-height: 280px; overflow-y: auto; z-index: 5; }

/* ---------------------------------------------------------------- template builder */
.builder { display: grid; grid-template-columns: minmax(0, 1fr) 380px; gap: 22px; align-items: start; }
.builder-preview { position: sticky; top: calc(var(--topbar-h) + 20px); }
.phone-frame { border-radius: 30px; padding: 12px; background: var(--navy-950); box-shadow: var(--shadow-lg); }
.phone-screen { border-radius: 20px; overflow: hidden; background: var(--chat-bg); }
.phone-bar { display: flex; align-items: center; gap: 10px; padding: 12px 14px; background: #008069; color: #fff; }
:root[data-theme="dark"] .phone-bar { background: #1f2c34; }
.phone-bar .avatar { width: 32px; height: 32px; background: rgba(255,255,255,.25); color: #fff; }
.phone-bar b { font: 650 14px/1.2 var(--font-display); display: block; }
.phone-bar span { font-size: 11.5px; opacity: .8; }
.phone-chat { min-height: 380px; padding: 16px 12px; display: flex; flex-direction: column; }
.phone-chat .bubble { max-width: 92%; }
.section-card { padding: 20px 22px; border-bottom: 1px solid var(--border); }
.section-card:last-child { border-bottom: 0; }
.section-title { display: flex; align-items: center; gap: 10px; margin-bottom: 4px; }
.section-title .opt { font: 600 11px/1 var(--font-display); color: var(--faint); text-transform: uppercase; letter-spacing: .08em; }
.section-desc { color: var(--muted); font-size: 13px; margin-bottom: 14px; }
.var-row { display: grid; grid-template-columns: 70px minmax(0, 1fr); gap: 10px; align-items: center; }
.var-pill { display: inline-grid; place-items: center; height: 34px; border-radius: 8px; background: var(--accent-soft); color: var(--gold-600);
  font: 700 13px/1 var(--font-mono); }
.btn-row { display: grid; grid-template-columns: 150px minmax(0, 1fr) minmax(0, 1fr) 40px; gap: 10px; align-items: start; }
.cat-cards { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 12px; }
.cat-card { position: relative; display: block; padding: 14px; border-radius: 14px; border: 1.5px solid var(--border); cursor: pointer; background: var(--surface); }
.cat-card input { position: absolute; opacity: 0; }
.cat-card b { display: flex; align-items: center; gap: 8px; font: 700 14px/1.2 var(--font-display); }
.cat-card p { font-size: 12.5px; color: var(--muted); margin-top: 6px; }
.cat-card:has(input:checked) { border-color: var(--primary); box-shadow: var(--ring); background: var(--primary-soft); }
.steps { display: flex; gap: 8px; align-items: center; flex-wrap: wrap; font: 600 12.5px/1 var(--font-display); color: var(--muted); }
.steps .s { display: inline-flex; align-items: center; gap: 8px; }
.steps .n { width: 24px; height: 24px; border-radius: 50%; display: grid; place-items: center; background: var(--surface-3); color: var(--ink-2); font-size: 12px; }
.steps .s.on .n { background: var(--primary); color: #fff; }
.steps .s.on { color: var(--ink); }
.steps .sep { width: 28px; height: 1px; background: var(--border-strong); }
.timeline { list-style: none; margin: 0; padding: 0; }
.timeline li { position: relative; padding: 0 0 16px 22px; font-size: 13px; }
.timeline li::before { content: ""; position: absolute; left: 4px; top: 6px; width: 8px; height: 8px; border-radius: 50%; background: var(--primary); }
.timeline li::after { content: ""; position: absolute; left: 7.5px; top: 16px; bottom: 0; width: 1px; background: var(--border); }
.timeline li:last-child::after { display: none; }

/* ---------------------------------------------------------------- campaign */
.progress { height: 8px; border-radius: 99px; background: var(--surface-3); overflow: hidden; display: flex; }
.progress span { display: block; height: 100%; }
.progress .p-sent { background: var(--emerald-500); }
.progress .p-read { background: #53bdeb; }
.progress .p-failed { background: var(--danger); }
.progress .p-skipped { background: var(--faint); }
.dropzone { display: flex; flex-direction: column; align-items: center; justify-content: center; gap: 8px; text-align: center;
  padding: 30px 20px; border: 1.5px dashed var(--border-strong); border-radius: 16px; background: var(--surface-2); cursor: pointer; }
.dropzone:hover, .dropzone.drag { border-color: var(--primary); background: var(--primary-soft); }
.dropzone input { display: none; }
.kv { display: grid; grid-template-columns: 140px minmax(0, 1fr); gap: 8px 14px; font-size: 13.5px; }
.kv dt { color: var(--muted); }
.kv dd { margin: 0; }

/* ---------------------------------------------------------------- responsive */
@media (max-width: 1180px) {
  .grid-4 { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .grid-main, .builder { grid-template-columns: minmax(0, 1fr); }
  .builder-preview { position: static; }
}
@media (max-width: 900px) {
  .shell { grid-template-columns: minmax(0, 1fr); }
  .sidebar { position: fixed; inset: 0 auto 0 0; width: var(--sidebar-w); transform: translateX(-100%); transition: transform .2s ease; box-shadow: var(--shadow-lg); }
  body.nav-open .sidebar { transform: none; }
  body.nav-open::after { content: ""; position: fixed; inset: 0; background: rgba(7,18,38,.5); z-index: 35; }
  .icon-btn.menu-toggle { display: inline-grid; }
  .topbar { padding: 0 16px; }
  .content { padding: 18px 16px 40px; }
  .grid-2, .grid-3 { grid-template-columns: minmax(0, 1fr); }
  .auth { grid-template-columns: minmax(0, 1fr); }
  .auth-art { display: none; }
  .inbox { grid-template-columns: minmax(0, 1fr); }
  .inbox.has-chat .convos { display: none; }
  .inbox:not(.has-chat) .chat { display: none; }
  .chat-body { padding: 14px 12px 8px; }
  .bubble { max-width: 86%; }
  .form-grid { grid-template-columns: minmax(0, 1fr); }
  .cat-cards { grid-template-columns: minmax(0, 1fr); }
  .btn-row { grid-template-columns: minmax(0, 1fr); }
  .hide-sm { display: none !important; }
  .page-head .actions { margin-left: 0; }
  .topbar-actions .env-pill span.txt { display: none; }
}
@media (max-width: 520px) {
  .grid-4 { grid-template-columns: minmax(0, 1fr) minmax(0, 1fr); gap: 12px; }
  .stat { padding: 14px; }
  .stat-value { font-size: 22px; }
  .hero { padding: 20px; }
  .kv { grid-template-columns: minmax(0, 1fr); }
}
@media (prefers-reduced-motion: reduce) { * { transition: none !important; animation: none !important; } }

/* ---------------------------------------------------------------- admissions pipeline */
.funnel { display: grid; grid-template-columns: repeat(auto-fit, minmax(130px, 1fr)); gap: 10px; margin-bottom: 18px; }
.funnel-step { display: flex; flex-direction: column; gap: 4px; padding: 14px 16px; border-radius: 14px; background: var(--surface);
  border: 1px solid var(--border); box-shadow: var(--shadow-sm); color: var(--ink); border-top: 3px solid var(--stage, var(--faint)); }
.funnel-step:hover { color: var(--ink); border-color: var(--border-strong); }
.funnel-step b { font: 750 24px/1 var(--font-display); letter-spacing: -.02em; }
.funnel-step span { font-size: 12.5px; color: var(--muted); }
.funnel-step.overdue { --stage: var(--danger); background: var(--danger-soft); }
.new { --stage: var(--info); } .contacted { --stage: #7c5cd6; } .counselling { --stage: var(--gold-500); }
.visit { --stage: #e07b39; } .admitted { --stage: var(--emerald-600); } .lost { --stage: var(--faint); }
.board { display: grid; grid-auto-flow: column; grid-auto-columns: minmax(250px, 1fr); gap: 12px; overflow-x: auto; padding-bottom: 8px; }
.board-col { background: var(--surface-3); border-radius: 16px; padding: 10px; min-height: 240px; border-top: 3px solid var(--stage);
  transition: background .15s; }
.board-col.over { background: var(--primary-soft); }
.board-col header { display: flex; align-items: center; justify-content: space-between; padding: 4px 6px 10px; font: 700 13px/1.2 var(--font-display); }
.board-col header .n { min-width: 24px; padding: 2px 8px; border-radius: 999px; background: var(--surface); color: var(--muted); font-size: 12px; text-align: center; }
.board-cards { display: flex; flex-direction: column; gap: 8px; min-height: 60px; }
.lead-card { display: block; padding: 12px; border-radius: 12px; background: var(--surface); border: 1px solid var(--border);
  box-shadow: var(--shadow-sm); color: var(--ink); cursor: grab; }
.lead-card:hover { border-color: var(--border-strong); color: var(--ink); }
.lead-card.dragging { opacity: .5; }
.lead-card b { font: 650 14px/1.3 var(--font-display); }
.board-empty { padding: 18px 8px; text-align: center; font-size: 12px; color: var(--faint); border: 1.5px dashed var(--border-strong); border-radius: 12px; }
.overdue { color: var(--danger) !important; font-weight: 600; }
.stage-pill { display: inline-flex; align-items: center; gap: 6px; padding: 3px 10px; border-radius: 999px; font: 650 12px/1.4 var(--font-display);
  background: color-mix(in srgb, var(--stage) 14%, transparent); color: var(--stage); }
.stepper { display: flex; flex-wrap: wrap; gap: 6px; }
.step-form { flex: 1 1 120px; }
.step { width: 100%; padding: 10px 12px; border-radius: 10px; border: 1px solid var(--border); background: var(--surface-2); cursor: pointer;
  font: 650 13px/1.2 var(--font-display); color: var(--muted); border-bottom: 3px solid var(--stage); }
.step:hover { color: var(--ink); }
.step.current { background: var(--stage); color: #fff; border-color: transparent; }
@media (max-width: 900px) { .board { grid-auto-columns: 82%; } }